The Personalization Playbook: Strategize, Launch & Test

virtual workshop | Thursday, October 23, 12–1 p.m.

Photo of a coffeeshop customer smiling at the camera as a barista hands him a cup of coffee

In a marketing world overloaded with content and competition, personalization is your edge. This workshop equips mid-level marketers with the strategic vision, tactical know-how and testing mindset needed to personalize with purpose. Whether you’re just starting or scaling up, this session will guide you through a clear framework to make personalization real—and effective.

Key Takeaways:

  1. Strategy First: Learn how to craft a personalization strategy aligned with your business goals and customer journey.
  2. Start Smart: Discover how to prioritize high-impact use cases and build a scalable foundation for personalized experiences.
  3. Test What Matters: Master a practical testing methodology to optimize performance, prove value and continuously improve.

Agenda

12 p.m. Introductions
12:05 p.m. Presentation
12:45 p.m. Q&A

NOTE: This workshop is virtual and will be recorded. Notetakers are prohibited.

Speakers

Logan Bennett
Senior Director, Senior Manager of Personalization & Digital CRM | Crate & Barrel

Logan Bennett is a personalization and consumer experience strategist. He previously led personalization practice at Carhartt and now leads similar work at Crate & Barrel, combining data, testing and empathy to drive meaningful growth in conversion, acquisition, retention and customer lifetime value. Logan is passionate about helping brands design smarter, more human centered journeys. His work turns complex behavior into clear strategies, helping teams connect with the real people behind the clicks.

Logan’s LinkedIn

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